We take great pride in the quality of our Montana-made and Montana-designed products and we want you to be happy with your purchase from WO Design. If you feel your WO Design product wasn’t what you expected or is defective, please send it back for a free one-time replacement or refund within 15 days of purchase. 

Please remember: NO dog toy is indestructible.  WO|Pet prouducts are interactive toys, not chew toys.  Small bits may be torn off.  Please buy the right type and size of toy for your dog, inspect them regularly and do not leave dog unattended with the toy.  

How does the Guarantee work?

  1. Send an email to indicating the defective product, purchase date, purchase location and a photo of your original purchase receipt.
  2. Send the defective product back to:
    WO Design
    Attn: returns
    PO Box 11830
    Bozeman, MT 59719
  3. We'll send you a replacement!

What do we do with your old WO|pet products? Learn more here.

*WO Design reserves the right to issue a refund, replacement, or an alternative product based on each individual situation.

*One-time replacement per each WO Design product only.

*Valid receipt required for refunds.

*Return shipping is the responsibility of the customer.